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After a successful cruise via Cruisemiles.com I purchased several more cruise vouchers and bought a cruise for myself and my husband to go from Southampton to Puerto Rico and Caribbean Islands on the Adventure of the Seas, balcony stateroom. Only when I went onto the web to find... See Moreout when roll call would be taking place did I find out that the Cruisemiles.com web site was in financial difficulty and we had apparently lost our cruise despite having paid for it the previous year. Worse than that I had booked a week in Puerto Rico for when we disembarked and flights home so if we did not have the cruise we would be left with the cost of a week at the Hyatt Hacienda Del Mar and flights home to England.

In the end I found the exact same cruise that we had been booked through another cruise operator and although it 'broke the bank' at the time we paid out again, though we could only afford an ocean view. At least it meant we had the holiday and could use the week we had paid for in Puerto Rico / flights home.

Cruisemiles.com reassured me that they would be more cruises and gave me extra cruise miles but I never found a suitable replacement cruise for the number of cruisemiles they had reimbursed me with. I continued to wait patiently as the Director had said the firm was slowly overcoming the difficulties and we were asked to pay another £40 (approx.) to be a 'member' of the new firm. This was necessary in order to use my cruisemiles so I basically had no choice but to pay it. The web site then disappeared along with any hope of using my cruise vouchers for a cruise. Fortunately I paid the extra £40 with my credit card and they have reimbursed me for that amount but I am still something like £1400 out of pocket. This review does not start to describe the disappointment and anxiety we went through when we found out only weeks before the cruise that we were not on the boarding list.

In total I have probably lost about £1400. I
By gravatar PaulineW (New User) - on Sep 25, 2014 - 13:40 | report
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About cruisemiles.com

CruiseMiles

CruiseMiles - Rated #1 in Travel by Trust Pilot in 2012. Get 20,000 free Cruise Miles when you sign up (http://bit.ly/GNiBs6 or simply search YouTube for 'free cruisemiles'

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