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We went through this company web site and were very impressed with the information and details, so we decided to give them a business and placed an order with them.
For a whole month we did not hear anything from this company, not even a receipts that our money were... See Moreprocessed. After 30 days I called 800 number and got a woman on a phone who had absolutely no clue on what I was talking about, but told me that my machine is on a back order and promise to send me all information by the end of the day. After receiving nothing I call back. At this time it was a guy who told me that he is an owner, he was driving and still has no info on my purchase. After checking with his supplier he told me that machine is not coming for another 2 weeks and this is no matter for him if I want to wait , or want to get my money back. He was also on a road, and I again gave him to the end of the day to send me ANY kind of information or at least confirmation of my purchase.
Still nothing. When I file a claim with PayPal today I learned that I paid this company twice for the same product and yet nobody contacted us.
I know it was my fault to wait for a month, at least other people will not make same mistakes.
By gravatar AnnaM13 (New User) - on Mar 19, 2014 - 19:41 | report
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